From: Keith Meyer [mailto:keithmeyer@hotmail.com]

Sent: Thursday, December 03, 2015 9:56 PM

To: Madani, Mo

Subject: Formal Complaint Borano Doors

Dear Mr. Madani-

I spoke with Thomas Fix from the compliance company that oversees Borano doors. I am sure you will receive a report from him. My understanding is that he feels this is not a manufacturing issue but rather a warranty issue.

This is a new door under warranty and the owner and company are refusing to speak to me and honor the warranty. Can you please advise if there is a mechanism to still place a formal complaint with the state? Thank you.

I wish to place a formal complaint regarding Borano Doors FL16326-R1. This company has been approved by the Department of Business and Professional Regulation to sell “Certified Exterior Doors” in South Florida. I purchased a new wood door from Borano Doors in June of 2014 for a new construction home in Pinecrest Florida. As you are aware, due to new construction codes and permitting in Miami Dade County- my choices are somewhat limited for wood exterior doors because the door requires product approval from the state. Consumers rely on this product approval process.

6 months after the door was installed, it cracked, warped and required replacement. It was replaced with a brand new door in March of 2015. This new door has now also cracked, warped and does not close and latch properly. There is no way this would withstand a storm- it will not even with stand the sun down here. While I am sure this product was passed on the merits of the engineering drawings, it clearly is not being manufactured properly. Additionally- Borano doors will no longer return ANY of my emails and phone calls to resolve this problem. They have WALKED AWAY. This is not acceptable. There are also several similar complaints from customers on BBB website. I am formally requesting this company is removed from your product approval list. As a consumer, I have no recourse to resolve this defective product since the company has walked away.

Attached are pictures showing the doors cracking. Also evident if you look closely is the door will not close since it has warped. This is now also a safety issue for my family.

Thank You,

Keith Meyer

5925 Suncrest Dr

Pinecrest FL 33156

305-720-5365